FAQ About Appliance Issues and Repair Services
COZY APPLIANCE - YOUR PERSONAL LOCAL SERVICE N ORANGE COUNTY
949-306-2004
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Our FAQ section is here to provide quick answers to your most common questions. Whether you’re curious about our services, pricing, scheduling, or coverage area, we’ve got you covered. Browse the categories below to find the information you need. If you don’t see your question here, feel free to contact us directly—we’re always happy to assist you and ensure your appliance repair experience is hassle-free!
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Service and Parts Questions
Do you use original manufacturer parts for repairs?
Yes, we use original manufacturer parts whenever possible to ensure the best performance and longevity for your appliances.
Can you repair appliances that are no longer under warranty?
Absolutely! We specialize in repairing both in-warranty and out-of-warranty appliances.
Do you service all major appliance brands?
Yes, we repair most major brands, including Samsung, LG, Whirlpool, GE, Bosch, and more. If you’re unsure about your brand, feel free to contact us.
What happens if my appliance can’t be repaired?
If repair isn’t feasible, our technicians will advise you on replacement options and help you make an informed decision.
Can I supply my own parts for the repair?
Yes, you can provide your own parts, but we cannot guarantee their quality or offer a warranty on the repair if non-approved parts are used.
Can you repair appliances that are over 10 years old?
Yes, we can often repair older appliances as long as parts are still available. Our technicians will assess your appliance and let you know if a repair is feasible.
Do you provide refurbished parts for cost-effective repairs?
Yes, we offer refurbished parts as a more affordable option, depending on availability and customer preference. All refurbished parts are thoroughly tested for quality.
Do you clean or service appliances during repairs?
Yes, we perform basic cleaning and maintenance as part of the repair process to ensure optimal performance of your appliance.
How do I know if my appliance needs a repair or replacement?
Our technicians will inspect your appliance and provide a detailed assessment. If the repair cost is too high compared to replacement, we will recommend the best course of action.
Can you order specific parts if they are not in stock?
Yes, we can order parts directly from manufacturers or trusted suppliers. Delivery times may vary, and we’ll keep you updated throughout the process.
Pricing and Payment Questions
How much does a typical appliance repair cost?
Repair costs vary depending on the issue and the appliance type, but we provide a detailed estimate before starting any work.
Do you offer free diagnostics?
Yes, we offer free diagnostics if you proceed with the repair. Otherwise, a small fee may apply for the service call.
Are there any hidden fees in your pricing?
No, we provide upfront pricing with no hidden fees. You’ll receive a full breakdown of costs before we begin.
Do you offer discounts for seniors or veterans?
Can I pay in installments for expensive repairs?
Yes, we offer flexible payment plans for larger repair jobs. Contact us to discuss your options.
Do you charge extra for same-day or emergency repairs?
Yes, same-day or emergency services may include an additional fee. We’ll inform you of any extra charges upfront.
What payment methods do you accept?
We accept cash, check, credit cards, debit cards, and Zelle.
Is there a service call fee, and does it apply to the repair cost?
Yes, we charge a service call fee, but it is waived if you proceed with the repair.
Do you provide warranties on your repairs?
Yes, all our repairs come with a warranty for both parts and labor. The duration depends on the specific repair.
Can I get a written estimate before the repair?
Absolutely! We provide detailed written estimates so you can review the costs before deciding to proceed.
Scheduling and Availability Questions
How can I schedule a repair appointment?
Do you offer same-day service?
Yes, we offer same-day service based on availability. Contact us early to secure a convenient time slot.
What are your service hours?
We operate Monday through Sunday from 7:00 AM to 7:00 PM. Emergency repairs may be available outside regular hours.
Do you provide weekend repair services?
Yes, we are available on Saturdays and Sundays.
Can I reschedule my appointment?
Yes, you can reschedule your appointment by contacting us at least 24 hours in advance.
How far in advance do I need to book an appointment?
We recommend booking 1–2 days in advance, but we’ll do our best to accommodate urgent requests.
How long does a typical repair appointment take?
Most repairs take 1–2 hours, but the duration depends on the complexity of the issue.
Will the technician arrive on time?
Yes, we strive to arrive within the scheduled time window. If there are any delays, we’ll notify you immediately.
Can I get an appointment outside your normal business hours?
Yes, we offer after-hours appointments for an additional fee. Contact us to discuss availability.
What happens if I miss my appointment?
If you miss your appointment, please contact us to reschedule. A missed appointment fee may apply depending on our policy.
Location and Coverage Area Questions
What areas do you serve?
Do you charge extra for traveling to areas outside the main service zone?
Yes, a small travel fee may apply for locations beyond our primary service area. We’ll inform you of any charges upfront.
Are you available for repairs in rural or remote areas?
Yes, we service rural and remote areas, though travel fees and scheduling flexibility may apply.
Can I visit your office or workshop?
We are a mobile repair service, so we come directly to your location. If needed, parts can be delivered to your home or job site.
Do you service multiple locations in a single visit?
Yes, if you have multiple properties or appliances in different locations, let us know in advance so we can plan accordingly.
Do you provide repair services for commercial properties in my area?
Yes, we offer services for both residential and commercial properties. Contact us to discuss your specific needs.
How can I check if my address is within your coverage area?
Simply call or email us with your address, and we’ll confirm whether we service your location.
Do you work in high-rise apartments or gated communities?
Yes, we service high-rise buildings and gated communities. Please ensure access and parking arrangements are made before the appointment.
Can you service vacation homes or rental properties?
Absolutely! We work with homeowners, property managers, and tenants to ensure all appliances are functioning properly.
What should I do if I’m outside your coverage area?
If you’re outside our service area, we can recommend a trusted partner or help you find a qualified repair service near you.
